
Southwest Airlines is a Americanlow-cost carrier. This airline is rated amount the top 5 airlines on Flight-Report. Travellers rate it 7.5/10 on average, indicating good service. This rating is superior the average of other carriers. Over the last 12 months, the average rating has been increasing.
Strengths:
- This airline offers low fares; however, passengers should be mindful of the different baggage weight add-on options.
- Cabin crew is valued.
- Cabin comfort is particularly valued.
- On-board sales and entertainment / WiFi are highly valued.
Weaknesses:
- Entertainment / WiFi is below compared to competing carriers.