Review of Thai Airways flight Shanghai Bangkok in Business

Airline Thai Airways
Flight TG665
Class Business
Seat 16F
Aircraft Boeing 777-300ER
Flight time 04:35
Take-off 01 Jul 18, 17:25
Arrival at 01 Jul 18, 21:00
TG   #21 out of 78 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 383 reviews
Published on 24th December 2018

Welcome to this trip-report reviewing Thai Airways B777-300ER Business Class.

My trip was simple

Thai Airways B777-300ER Business Class Shanghai Pudong International Airport (PVG) - Bangkok Suvarnabhumi Airport (BKK)
Thai Airways B777-300 Business Class Bangkok Suvarnabhumi Airport (BKK) - Chennai International Airport (MAA)

I was going back to India after 2 years of living in Shanghai and it was my last time seeing this marvelous structure.

Some pictures of Shanghai Pudong Airport from the outside

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There was a security check just before entering the terminal. A picture of the incredibly high ceiling

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The check-in counter was easy to find and they had 3 counters dedicated to business class passengers. Originally this flight was going to be operated by the A350 but at the last minute, they changed the aircraft. Why does this always happen to me alone? I have the worst luck ever. My Hainan Airlines B787 was changed to an A330, My Air China A330-300 was changed to an A330-200 and my Srilankan Airlines A330 was also changed to an A320. I really do have the worst luck. 

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They did have special business counters for security check. Just after the security check, they have lounge locations.

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Planespotting on the way to the lounge
Emirates A380 to Dubai
Lufthansa A340 to Munich
Singapore Airlines A380 to Singapore
United Airlines B787 to Los Angeles
Dragonair A330 to Hong Kong

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Juneyao Airlines A320 to Bangkok Suvarnabhumi
Etihad B787 to Abu Dhabi
Air New Zealand B787 to Auckland
Mahan Air A340 to Tehran
American Airlines B787 to Dallas
Hainan Airlines B787 to Brussels
Vietnam Airlines B767 to Da Nang

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The lounge was on the second floor and can be used by all Star Alliance and American Airlines Passengers

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The lounge was separated into First and Business class section. The lounge was good it did need some more natural light and food options. The lounge does offer showers and ok food.

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Ethiopian Airlines A350 to Addis Ababa
Air Canada B777-300ER to Toronto
and our plane Thai Airways B777-300ER to Bangkok

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Departure Board

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The boarding was pretty but it was the same boarding pass as economy unlike airlines like Singapore(sometimes) and Lufthansa have different boarding passes for different classes.

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The gate had been changed to a bus gate. Walking past those empty gates to my bus gates was really sad. I took this cool emirates A380 picture.

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We boarded by bus and another point of luxury was taken away from Thai Airways as they could not afford to give the business class passengers their own bus. There was no point for a priority boarding for business class passengers because we had to stand and wait in the bus for the economy passengers anyway.

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Some more plane spotting oppurtunities using the bus
British Airways B777 to London
Hong Kong Airlines A330 to Hong Kong
Turkish Airlines B777 to Istanbul
Lufthansa B747 to Frankfurt
Qatar B777 to Doha
ANA B767 to Naha

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Our aircraft from up close. While we were going up the stairs with our large bags, none of the Thai Airways staff bothered helping us.  

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My seat 16F. Originally I had booked a seat that faced the window but apparently, the check-in agents changed the seat.

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The menu had already been placed next to my seat.

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Enter text here…

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Enter text here…

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A pre-departure drink was served. It was a Peach and lemon juice. 

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The headphones that they provided was broken, so I asked for another, and what they gave me was standard Thai Airways, another broken Headphone.

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The Blanket

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Some more plane spotting during take off
KLM B787 to Amsterdam
Air France B777 to Paris
Japan Airlines B737 to Nagoya

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The dinner was served soon after take-off and my special Vegetarian Meal was served on a tray. After the main course a cheese platter was served and for dessert they served something that had a weird consistency and was made of Coffee. 

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The business class cabin was a 1-2-1 configuration

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The bathroom was clean and had a lot of amenities.

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The remote control

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The seat controls that also offers the lie-flat seats.

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In-flight literature pouch had a Thai Airways Magazine, a duty-free Magazine, and a safety card

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The amenity Kit. The amenity kid had standard items and there was nothing to complain about.

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I believe we are flying over Macau and at this point, it was time to say goodbye to China

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An hour later we landed on the wet runways of Bangkok Suvarnabhumi Airport.
A rare Qatar Airways A340 that will be reconfigured
A Jetasia A320 to Jakarta

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Lufthansa A330 to Frankfurt

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We were locked into a jetbridge next to the queen of the skies, B747.

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One last picture of the seat

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We de-boarded the plane and it was time for me to go onto  my connection to Chennai. Some pictures of the terminal.

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Thank You for reading this trip report. 

See more


Thai Airways

Cabin crew8.5

Air China Business Class Lounge No. 71


Shanghai - PVG


Bangkok - BKK



Thai Airways is not what I expected. I personally am disappointed by the service that they provided. I expected more from them. They have a lot to do if they are going to compete against their Asian rivals.

Information on the route Shanghai (PVG) Bangkok (BKK)

The contributors of Flight-Report published 5 reviews of 3 airlines on the route Shanghai (PVG) → Bangkok (BKK).


The airline with the best average rating is Thai Airways with 8.1/10.

The average flight time is 4 hours and 52 minutes.

  More information


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