Review of Singapore Airlines flight Singapore Shanghai in Business

Flight SQ 830
Class Business
Seat 92A
Flight time 04:21
Take-off 29 Dec 18, 09:33
Arrival at 29 Dec 18, 13:54
SQ   #2 out of 124 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 525 reviews
TerryYong
By GOLD 965
Published on 14th January 2019
Following my Xmas Bali trip, it was not too long before I hopped onto another plane for the wintery weather in Shanghai over the New Year holidays. For this trip, I had booked on SQ's new A380s to experience the New Business Class up and the New Suites back. Shanghai is one of the few destinations served by the 5 new A380s in the new configuration, and there were also plenty of instances when the scheduled new A380s were swapped with the older ones. So fingers crossed that this would not occur for my flights.

Fast forward to the day of departure, check-in was hassle free at the T3 SQ premium counters.

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Harry Porter themed winter décor before immigration.

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Headed to the Silver Kris Lounge for some breakfast. Being a holiday weekend morning, there were minimal business travellers and hence the lounge was not as crowded as usual.

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Buffet station and a 'live' Nasi Lemak kiosk.

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The nasi lemak was not bad, and I added a couple of dim sum from the buffet as well.

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Some tau suan and fruits to finish.

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Headed to the gate B5 where the A380 awaits for the flight to Shanghai. 9V-SKV, would had flown back from ZRH hours earlier, would be operating the flight today.

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29 December 2018
Singapore Airlines
SQ 830
Singapore (SIN) - Shanghai Pudong (PVG)
A380-800
9V-SKV
Business Class
Flight Time: 4H21M



Boarding has already commenced and we proceeded to board immediately via the upper deck.

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Welcomed aboard and stepped into the brand new and beautiful cabin of the New Business Class. The cabin ambience was soothing and modern. Note the very empty cabin and we were actually one of the last to board in Business. The load was probably only a quarter full in Business Class. Guess the holiday season really affects the business travel loads to major business hubs.

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My original seat was 92A at the aft cabin, and on the seat was already placed a pillow, socks, eyeshades, slippers and an amenity kit.

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Taking a look at a pair of center seats. The divider could be totally lowered if required.

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As there was also a family of 4 at the front of the aft cabin, the crew informed that we could shift to any other seats within the aft cabin if we liked as there would be no other passengers! Total pax count in the aft cabin is 6! Hence, I moved to the last row (97A) of the cabin, intending to covert the middle seats at Row 96 to a double bed midflight. The cabin crew happily assisted to shift our stuff to the new seats at the rear.

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Wing view from my seat.

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Exploring the seat features. IFE controller, mirror, seat controls, table release and a foldable armrest. A flaw in the design is the position of the sensitive seat controls, resulting in me (and I heard from others who had flown on the seat as well) accidentally pressing the attendant call button whenever I leaned towards the window.

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USB socket, power socket and NFC card reader.

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Reading light, a beautiful seat mood lighting and headphones.

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Compartment for reading materials and other storage. A large pillow, blanket and bedsheet were stuffed within the footwell. Amusingly, many of them fell out from the seats' footwell (including mine) during takeoff. The crew just stated in a matter of fact "It happens always" when they stuffed the bedding back into the footwells after takeoff.

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The January inflight magazine and IFE guide were already loaded.

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Items in the amenity kit.

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All boarded and crew preparing for departure.

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Due to the very light load, the crew asked for our beverage of choice for pre-takeoff instead of offering pre-poured beverages from a tray. A champagne for me please, thank you. This was poured straight from the bottle at my seat ala First Class style, since the galley was just 3 steps behind.

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Doors closed and safety video played. It would be a rather short 4.5hrs flight to Shanghai today.

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It was only a short taxi to the departure runway Rwy02L. During the morning peak, both runways were used for departures.

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Departure from Rwy02L.



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Flight map info

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Requested if the SQ teddies were available, and the crew kindly found 2 of the A350ULR female bears for us!

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Cruising

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Visit to the lavatory, which was stocked with the usual Business Class amenities. The orchid on the wall has definitely been replaced with a fake. For some reason, the 2 lavatories (went to 2 different ones at mid and aft cabin) visited had a damp and slightly unpleasant odour, though both were clean and dry.

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First up was the satay service, which I enjoyed with a Darjeeling. The crew also confirmed our lunch orders, and as the flight was so empty, asked for our preferred dining time. Dine-on-demand just like in First Class! Haha, the perks of a lightly loaded flight.

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We were each provided a bottle of water next.

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Views of the empty cabin midflight.

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Middle seats with the dividers fully up.

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My window seat in the lounging and fully-reclined mode. My thoughts on the new seat: It was more functional than the previous generation seats, with all the nooks and crannies well thought out. IFE is definitely superior with touchscreen high resolution monitors. Also, I liked the cosiness of the seat compared to the more open seats on the older A380s. For those who preferred the width of the older seats, the new ones might be a bit of a squeeze. It is either you love it or hate it, and for me, I loved it (though I know people who are not fans of the new seats).

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Trying out the pseudo double-bed at Row 96 middle seats. It is not a full double-bed as there is still a divider along 1/3 of the seat length.

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Another view of the Business double bed with the SQ teddies. The sleep pillow was plushy but the bed was a tad hard. It would be good if SQ could supply soft mattress a well.

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Being at the bulkhead, I could stretch out forward. For the rest of the seats, the legs would need to be angled into the foot well even though the beds could also be joined to be a double. Watched Venom in bed.

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At our earlier stipulated time of 1130am for lunch to the crew, the crew asked if we were ready for lunch. Yes, we were, but lets peruse the menu first.

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Lunch offering for this SIN-PVG sector.

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And for the return SQ833 sector.

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Wines and other beverages

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Hot beverages. The Mao Feng tea which is supposed to be available on China flights, was not stocked on this flight, and I heard from the crew nor in Suites as well after they rummaged through the galleys. Overlooked by the catering department I guess.

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I had pre-selected the Shi Quan Wei Mei cuisine for lunch. First up was the starter course of Golden Melon and Poached Yellow Croaker roll, along with a NZ Sauvignon Blanc. The sliced melon dish was fine but I am not a fan of the Yellow Croaker which was a bit too fishy for me.

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Main course was next, which was a Braised Beef Shortribs with Broccoli and rice. This was very tasty, which flavourful and tender ribs. Rice was a bit dry, but I actually preferred dry rice.

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For dessert, I was offered both the Western and Asian desserts. The western dessert was an Apricot sorbet, and no, I am not a fan of sourish sorbets. Give me a vanilla or chocolate anytime.

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The Asian dessert of Chilled Papaya and Snow Fungus soup was comparatively better.

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Cheese and fruit. I passed on the Blue.

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Ending with a Guatemala coffee and pralines. It was a satisfactory meal.

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My travel partner has pre-ordered from the Book-the-cook menu. The starter was the International selection of Smoked Duck Breast.

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The Book-the-cook main of Grilled Chilean Seabass on New England style clam and mussel chowder, served with ciabatta crouton, was very tasty.

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Less than 1.5hrs to go after lunch service was wrapped up. Back to the bed to try to grab a short nap.

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Soon, we started our descent and cabin was prepped for landing. The pilot also announced that descent would be fast as the ATC had requested for us to expedite the approach, and we would be arriving way ahead of schedule.

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Landing on Pudong's Rwy34R about 30min ahead of schedule.



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Passing a sister B77W heading back to SIN.

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Yes, we are in Shanghai alright.

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Parked at the gate.

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Disembarking from the still as clean and tidy as before departure Business Class cabin.

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Just a short walk to immigration, and foreigners would need to do a self-registration of fingerprints before the immigration counters. As it was not busy, process was fast and immigration did not take too long as well.

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Verdict

Singapore Airlines

9.3/10
Cabin9.5
Cabin crew9.5
Entertainment9.0
Meal/catering9.0

Singapore Airlines Silver Kris Lounge/Business Class Section Terminal 3

8.0/10
Comfort7.5
Meal/catering7.5
Entertainment8.5
Services8.5

Singapore - SIN

9.3/10
Efficiency9.5
Access9.0
Services9.5
Cleanliness9.0

Shanghai - PVG

8.0/10
Efficiency8.0
Access8.0
Services7.5
Cleanliness8.5

Conclusion

The flight in the New Business Class seat was excellent (some may prefer the older seats due to the narrower seat width of the new seats), with comfortable seating and First Class-level of personalised service, which undoubtedly was helped by the very empty cabin. With the option of a double bed and a separate seat, it certainly felt more First Class than Business.

Information on the route Singapore (SIN) Shanghai (PVG)

2 Comments

  • Comment 483965 by
    atco 84 Comments

    Awesome report thank you!

    I can't wait to see your report on the Suites flight from PVG-SIN as I'm booked on that exact flight myself later this year so it will be fantastic to read about your experiences.
    I fully appreciate the nervousness about the chance of being swapped out for the older Suites (which is still pretty great). I'm doing the same thing now. I've got an ExpertFlyer alert set just in case as with the terrible luck I seem to have when it comes to equipment swaps I'll bet if it happens it will be the day I'm flying!

    That new SQ J product looks really sweet, I must try and book a flight in their 787 to sample it myself. So far my only SQ experience has been J on the A330 to KUL so their oldest product on their shortest flight, not exactly ideal :)

    Thank you for another really high quality report, I've read so many of yours and always really enjoy them

  • Comment 484416 by
    hometoyyz SILVER 492 Comments

    Hello Terry!

    The familiar scenes of Changi bring back fond memories, and make me yearn to spend some time at my favourite airport.

    “Being a holiday weekend morning, there were minimal business travellers and hence the lounge was not as crowded as usual.”
    - Very nice! I thought that lounge was pretty much perpetually packed.

    I don’t recall ever seeing a “live” station in this lounge. Is it new, or is my memory failing me? Not that the two are mutually exclusive. Nasi lemak looks pretty good - a nice addition to the catering there.

    Glad you didn’t get “downgraded” to “old” J. I like the design of the new seat, particularly the in-seat mood lighting and all the storage cubbies. Maybe not such a big deal on this short flight, but would make a difference on longhauls.

    “Amusingly, many of them fell out from the seats' footwell (including mine) during takeoff. The crew just stated in a matter of fact "It happens always" when they stuffed the bedding back into the footwells after takeoff.”
    - That certainly seems like a design fail, unfortunately.

    Nice that SQ has started doing a more traditional amenity kit. Nicer still that it’s offered on this relatively short flight.

    “This was poured straight from the bottle at my seat ala First Class style, since the galley was just 3 steps behind.”
    - Ah, the benefits of strategic locations and light loads! And dine-on-demand too. Oe could get spoiled.

    Business class “behind the wing” is such an odd A380-only experience.

    It sounds like the business class double bed is nice in theory, but maybe a bit of a challenge in execution.

    As always, the SQ menu is elaborate even on this relatively short segment. And the meal looks very good to boot. Book the Cook is such a nice option.

    Lovely shots of the sights and tastes of Shanghai to wrap it up.

    Thanks for sharing this great look at SQ’s new product. And happy flying!

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