Review of Singapore Airlines flight Singapore London in Business

Airline Singapore Airlines
Flight SQ 318
Class Business
Seat 11K
Aircraft Boeing 777-300ER
Flight time 13:05
Take-off 03 Aug 19, 12:48
Arrival at 03 Aug 19, 18:53
SQ   #2 out of 132 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 547 reviews
TerryYong
By GOLD 5176
Published on 24th August 2019
Early this month, I took a trip to one of my most wanted country to visit, and a very popular tourist destination these few years, Iceland. During the trip, I also dropped by London, Stockholm and Oslo. This trip was flown on various airlines, including Singapore Airlines, Icelandair, SAS and Qatar Airways, both in Business and Economy Classes.

Starting with the 1st sector, I flew up to London via SQ Business Class. Check-in at the Business Class counters were empty as it was the non-peak hours during my flight departure.

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Proceeded to the Silver Kris Lounge, which was rather empty a this time of the day.

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Food and beverages in the lounge. Nothing exciting compared to many other airlines' hub lounges.

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My 'snack' before flight.

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Soon it was time to head to the gate.

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03 August 2019
Singapore Airlines
SQ 318
Singapore (SIN) - London Heathrow (LHR)
B777-300ER
9V-SWQ
Business Class
Flight Time: 13H06M



Flight would be operated by SQ's long-haul workhorse, B777-300ER.

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Boarding has commenced at the gate and we proceeded to board immediately. Newspapers and magazines available at the door.

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Boarded via Door 1 and passed the intimate 4-seater First Class cabin.

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Into the forward Business Class cabin.

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Despite the rather full Business Cabin, I was able to score the bulkhead seat at 11K, which offers nearly as much space as the First Class seat just behind the curtain! Many of you would have already been very familiar with this Long-haul Business Class seat fitted on all B777-300ERs and most A350s.

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View from my seat.

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13hrs to London, and a champagne to start the long-haul.

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Hot towels distributed. I am pretty sure the hot towel has shrunk in size.

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Inflight literature and menu booklet.

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Amenities provided and a selection of magazines for the flight.

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Noise-cancelling headphones

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Safety video played.

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As we started out pushback.

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Taxied towards Rwy20C for southerly departure.

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And here we go! A very powerful takeoff assisted by the GE engines as we began our 13hrs trek across continents.



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Powering away from Changi

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As this was a day flight, most of the flight would be spent on the IFE. Starting with the first mindless local comedy. Lots of room to stretch at 11K.

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For the post takeoff drink, I requested for a cappuccino.

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This was quickly followed by the famed satay service.

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View of the 12-seater forward Business cabin, which is the Jcl cabin to be in on the B773ER.

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Visit to the lavatory, which was stocked with the usual amenities. However, the linen towels were not stocked since halfway through the flight. Not sure if overlooked by the crew or SQ uplifted fewer linen towels now.

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Lunch service started nearly 2hrs into the flight, by which time we were over the Nicobar Islands. It was also starting to get pretty bumpy.

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I had also started on my second movie, another local mandarin comedy.

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Lunch, midflight snacks and dinner would be served on this flight.

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The menu offered for the LHR-SIN SQ319 sector for those interested.

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As usual, a very extensive beverage list.

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Table set up for lunch, starting with the appetiser and bakery selection.

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Duck liver terrine and smoked duck breast was alright.

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For main, I had Booked-the-Cook the Grilled Chilean Seabass on New England style clam and mussel chowder, served with ciabatta crouton. Seabass was tender but the chowder tasted and smelled very fishy compared to the last time I had it. And as I was typing this, I just realised that the ciabatta crouton was missing too!

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My friend has the Gosht Biryani from the inflight menu, which was pretty good.

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Coconut ice-cream was light and refreshing.

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Port to go with dessert and cheese.

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Cheeses and tropical fruits. Not a fan of the cheese selection as they were too strong-tasting.

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Ending with an earl grey and pralines. Here was when I thought that the crew had forget to give out the post-meal hot towels, until we asked the crew and they confirmed that the post-meal hot towel service has been withdrawn, and gave a lame reason justifying that it was not due to cost-cutting… roll-eyes…. Come on SQ, even the most basic full-service airlines still provide this basic frill in their Business Classes.

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By the time lunch service was completed, we were already over India.

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Cabin view after lunch. Time to make my bed!

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On to the 3rd movie.

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In the middle of the movie, a 'surprise' birthday cake was presented by the cabin crew. Yes, my friend pre-ordered the cake for me as it was nearing my birthday, but for some unexplainable reason, SQ reflected the birthday cake on my booking under Special Meal when I viewed my flight reservation online. Duh… so much for a surprise… but I still appreciated the effort the crew went through for the wonderful presentation!

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Somewhere over the drier parts of Earth.

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Having some midflight 'delectables'. Still finding it a corny term.

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Nice mountain views down below while I started on the 4th movie.

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Dinner service started about 2hrs before arrival, starting with a tasty marinated scallops salad.

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For the main, another Book-the-cook meal for me. I pre-ordered the Seared Nut-Crusted Veal Fillet, which was well-prepared though not too memorable.

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My friend also booked the cook the Singapore Chicken Rice, which tasted authentically like the local fare.

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Ending with a simple and light cherry cake.

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A latte double-shot to perk myself up before arrival.

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We were soon nearing our destination.

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Great views of London city during the approach into Heathrow.

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Landing on Heathrow Rwy27R ahead of schedule.

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View the full video of the approach and landing here.




A lengthy taxi to the Queen's Terminal.

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Last look at 11K and disembarked.

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Surprisingly, with the introduction of automated immigration clearance for certain nationals (me included) and very fast delivery of baggage, clearance through Heathrow was a breeze! Well up there with Changi efficiency-wise, though this might not be a frequent occurrence.

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Verdict

Singapore Airlines

8.5/10
Cabin9.0
Cabin crew8.0
Entertainment/wifi9.0
Meal/catering8.0

Singapore Airlines Silver Kris Lounge / Business Class Section

7.5/10
Comfort7.5
Meal/catering7.5
Entertainment/wifi8.0
Services7.0

Singapore - SIN

9.3/10
Efficiency9.5
Access9.0
Services9.5
Cleanliness9.0

London - LHR

8.5/10
Efficiency9.5
Access8.5
Services7.5
Cleanliness8.5

Conclusion

My thoughts on the flight. It was a pretty comfortable way to 'endure' the 13hrs trek across continents in SQ's Business Class. Service wise, it was the normal SQ good service, but not exceptional above other flights. Catering was a hit and miss, depending on the choices. However, for the frequent SQ flyers, the tiny cost-cutting measures may be somewhat evident (eg. downsized towel may not be, but the sudden disappearance of post-meal hot towels are so glaring, unlike what SQ claimed its trials and survey shows). However, SQ still remains one of the better airlines along with the competition (I dare not say SQ is the best) out there in the Business Class experience.

Information on the route Singapore (SIN) London (LHR)

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