Review of EVA Air flight Taipei San Francisco in Business

Airline EVA Air
Flight BR18
Class Business
Seat 6K
Aircraft Boeing 777-300ER
Flight time 12:05
Take-off 23 Aug 19, 19:40
Arrival at 24 Aug 19, 16:45
BR   #12 out of 134 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 110 reviews
Injian13
By SILVER 1317
Published on 1st October 2019

Refer to links below for previous legs of the journey:
1st leg – YYZ-DTW
2nd leg – DTW-FRA
3rd leg – FRA-DEL
4th leg – DEL-IXZ
5th leg – IXZ-DEL
6th leg – DEL-SIN
7th leg – SIN-TPE


Off the plane and we followed the directions to the C gate concourse. Most of the travellers went to immigration while we continued on and after walking for a bit and quick security, we were in the main C concourse area.


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After shopping at the duty free, we headed to the lounge. Eva Air has four lounges in close proximity to each other. We went to the main joint lounge – the Star and the Infinity. We asked for showers rooms and was informed that it would be a 15 minute wait. We gave our boarding passes in exchange for buzzers that would light up when a shower room was ready. Both lounges were packed so we randomly went stage left towards the Star to wait our turn. The showers with toilets were located in the Infinity lounges while showers only were in the Star (odd setup). Overall, the lounges were ok and did not stand out in any way to us.

The Star


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The Infinity


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Names of the shower rooms


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Both lounges had windows overlooking the check-in hall


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After the showers, we left to head to the gate.


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Aww, why couldn’t we get the Hello Kitty plane? #firstworldproblems


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Our gate


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Our bird


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Sigh – the ‘random’ secondary check was not painful at all. Whoever had the SSSS on their BP’s were called up to a secure area and we were individually patted down and had bags searched behind the safety of a curtain. There was 2 announcements of a delay and after waiting an extra 20 minutes, we were allowed to board.


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Yay – first to board


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Decent leg room


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The crew came around eventually to welcome us on board and start us off with a PDB. Forgot what type of juice it was but was tasty. Someone else came by shortly to take meal orders.


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The amenity kit and menus were handed out shortly after.


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After another small delay, we were off into the night sky.


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Mood lighting during take off


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No timelapse video – I noticed during taxi that one of the crew was giving me the eye and eventually came by with the chief purser who politely asked me to take it down due to some odd reason. *eye rolling*


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Service started with the amuse bouche of smoked salmon plus Saffron Mashed potato tartlet plus bubbles


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Not so generous pour


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Assorted Julienne platter


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Double boiled pork soup


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Main attraction - steamed chicken thigh coated with spicy crushed rice on Lotus Leaf and served with pandan rice


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Dessert – yam cake with blueberry sauce


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With the dinner service done, the crew made up the bed while I changed into PJs – forgot to take a pic of PJs. I found the sleeping space to be quite tight compared Cathay Pacific which has a similar product.


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TV


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Yummy bowl of noodle soup with Shrimp/Squid coated in shrimp mousse


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With everything cleared away, it was another hour till landing.

Timelapse

https://youtu.be/9SVFCoZuJN4


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The service overall on this flight was decent when compared to Singapore Airlines. The crew were efficient and robotic and did not have the same charm as the Singapore Air or Lufthansa crew. The food was good and I assume it’s due to it being made at home base versus an outstation. We arrived at the same time as other flights including the Emirates whalejet and there was a ridonculously long line for immigration. I noticed a sign on the wall for the new Mobile Pass app that will allow you to declare customs on the app, take a picture and then submit the form with a response in real time. Once I did that, we hoofed it to the Mobile Pass line and was helped by an officer in 5 minutes. We were asked how long we were staying in SFO to which my response was ‘1 night’. The officer casually responded, “Well, you definitely don’t want to stay longer than that in San Francisco” – wow LOL. Our bags were out by the time we made it to the baggage claim and went outside to grab the shuttle to the Westin SFO hotel.

Next up – final leg

See more

Verdict

EVA Air

9.6/10
Cabin9.5
Cabin crew9.5
Entertainment/wifi9.5
Meal/catering10.0

EVA Air / The Infinity

7.5/10
Comfort8.0
Meal/catering5.0
Entertainment/wifi8.0
Services9.0

Taipei - TPE

9.5/10
Efficiency9.0
Access9.0
Services10.0
Cleanliness10.0

San Francisco - SFO

7.5/10
Efficiency7.5
Access7.5
Services7.5
Cleanliness7.5

Conclusion

Airline - good service from the crew. Cannot be compared to the service from SQ crew but still decent overall. Onboard catering was good as well.

TPE airport - felt a little old compared to other mega airports around the world. The lounge also was ok and nothing great to write home about.

SFO airport - good lord almighty. We had bad luck and arrived at the same time as the EK whalejet and there was a massive back up for immigration. Lucky for us, we were able to utilize the mobile app and made our way through in no time.

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