Review of United flight Los Angeles Washington in Economy

Airline United
Flight UA783
Class Economy
Seat 14F
Aircraft Boeing 737-900ER
Flight time 04:41
Take-off 06 Dec 20, 14:30
Arrival at 06 Dec 20, 22:11
UA   #48 out of 71 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 332 reviews
ISTFlyer
By GOLD 1079
Published on 27th March 2021

Report No: 2020-1208


Ladies and Gentlemen,

Welcome to the third and last part of this series where I would return to Washington, DC for a physical meeting the following week. As United was the cheapest for my travel day, I opted to fly United this time.


So subsequently, the eighth and the last Flight-Report of this series would be onboard a United flight from Los Angeles to Washington Dulles onboard the Boeing 737-900ER. On this occasion, I also had the chance to visit the United Club in LAX Terminal 7.


Here is the routing ( the remaining parts would be revealed soon )
Part 1:



Part 2:



Part 3:


Routing

  • UA 783 Los Angeles to Washington Dulles ( Economy Class ), Boeing 737-900ER, United Club LAX You are here

Loads for this flight

Domestic First: 100%
Economy: 40-45%


Los Angeles INTERNATIONAL AIRPORT - LAX


After arriving from my previous American Airlines flight from Dallas Fort Worth, I had a couple of hours and as I needed to work on my computer for 1-2 hours, I decided not to leave the airport. Although, just after arriving from my previous flight, I did decide to take a walk.


photo img_6445

My walk was going to be from Terminal 4 to TBIT, followed by a longer walk from TBIT to Terminal 7.


photo img_6446

Unfortunately at TBIT, the QF First Class Lounge is closed


photo img_6447

Such as the oneworld Business Class lounge operated by Qantas.


photo img_6448

As well as the Star Alliance Lounge


photo img_6450

The seating of this lounge is covered with plastic due to the long term closure, however, the lights were open.


photo img_6449

The Los Angeles International Lounge ( contract lounge ) was also closed


photo img_6452

All other lounges except the AMEX Centurion Lounge in TBIT were closed. The AMEX Centurion Lounge only offered grab-and-go food during the day I traveled.


photo img_6451

It's now time to head to Terminal 7. Here are the FIDS


photo img_6453

While walking, I have seen an error in the signages as gate 122 does not exist anymore at LAX.


photo img_6454

After a 10 minute walk I was at the T6-T7 connector,


photo img_6455

UNITED CLUB - Los Angeles INTERNATIONAL AIRPORT


I have arrived at the United Club which is the only available lounge for myself for the day.
After being welcomed by the friendly agent, I headed upstairs to the club.


photo img_6456

Just a warning that indoor food & beverage consumption is not allowed inside the lounge and all food & beverages should be consumed at the outdoor patio. That Sunday morning, the lounge was pretty empty.


photo img_6458

FIDS from the lounge. By the way, the time at the board does not represent the actual time. I wasn't there in the evening. It was probably a glitch.


photo img_6457

The lounge also had private work cubicles, however, still you are not allowed to consume food & beverage inside them as United was following the LA County Health Guidance.


photo img_6471

If we return to how food is served, the buffet and the self service fountain drink and coffee machines were all closed. All food & beverages should be requested from the bar.


photo img_6460

The bar


photo img_6461

After picking up your food & beverages from the bar an host would be assigning you a table and you are only allowed to sit 20 minutes outside at a single round. After that you should go back into the line and wait your turn. However, if there is nobody waiting, you are allowed to seat more than 20 minutes at the outdoor patio.


photo img_6473-32542

The food offerings are mainly snacks. For my first round, I opted for an iced latte, some nuts and brownie bites.


photo img_6459

About 25-30 minutes later, the host came to me and told me that there were people waiting outside so I needed to go back inside. At that time I went inside and found a quiet corner.


photo img_6462

While I did some work on my computer, I also watched the movement in the apron.


photo img_6463

Such as the arrival of this 757


photo img_6464

And this United Express Embraer E-175


photo img_6467

An American 777-200ER passing by


photo img_6468

United A320 parked at gate 70A.


photo img_6469

A view of the other side of the apron. I was lucky to spot a Qatar Airways A350-1000 landing.


photo img_6470

After the patio had available seats, I've headed back and this time I had some instant noodles which would be my lunch for the day.


photo img_6472

As a dessert, I had a cheesecake


photo img_6474-26634

Before leaving the lounge, it was possible to see N62849 which would be the aircraft taking me to Washington DC.


photo img_6475

GATE AREA & BOARDING


After having lunch and spending 3 hours in the club, it was time to leave and head to the gate. As today's flight was empty in the Economy cabin the gate area was not crowded.


photo img_6478-40628

Here is another shot of N62849


photo img_6476

Boarding was made with the order of passengers requiring extra assistance, MileagePlus Global Services and Premier 1K members, active US military personnel, First Class passengers which was followed by row-by-row boarding for Economy passengers. As a *G member, I didn't have priority boarding due to the temporary changes although this flight was empty so the overhead bin space wasn't filled. The disadvantage of boarding last ( front rows of Economy in this case ) is that overhead lockers could be easily filled in US domestic flights and you might be forced to gate check your carry-on. 


photo img_6477

I have boarded when my row number was announced and took this fuselage shot before entering the aircraft.


photo img_6479

UA 783 Los Angeles INTERNATIONAL AIRPORT TO WASHINGTON DULLES AIRPORT


After being welcomed by the crew and being handed an hand sanitizing wipe, I headed to my seat 14F.


photo img_6480

The legroom in Economy is 30 inches in United short-haul aircraft which is completely OK for me.


photo img_6482-31408

The seats today were the Pinnacle seats that you could find in many airlines including American Airlines and British Airways short-haul aircraft as well.


photo img_6481

Here is a shot of the hand sanitizing wipe that was provided upon boarding.


photo img_6484

Here is a shot of the safety card. Due to the COVID-19 outbreak, United does not provide a physical copy of their Hemispheres magazine anymore.


photo img_6483

The seat was equipped with a power outlet although there were no USB ports.


photo img_6485

A view from my seat while boarding was continuing


photo img_6486

Boarding was completed and I had a great surprise. Seats 14D and 14E were empty for the day.


photo img_6487

Overhead panel


photo img_6488

After boarding was completed the safety demo was performed by the crew, however, the demonstration of oxygen masks were not shown and passengers were asked to check the safety card if they don't know how to use an oxygen mask.


photo img_6489

Wi-Fi was available gate to gate on this flight. Such as personal device entertainment


photo img_6490

Our flight time was going to be 4h40mins.


photo img_6491

We were estimated to arrive 10 minutes later than our scheduled arrival time which I don't know why


photo img_6492

Wi-Fi options for this flight. I didn't purchase Wi-Fi on this flight.


photo img_6493

And here is the Personal Device Entertainment system menu


photo img_6494

Movies & TV shows are available to stream through the app.


photo img_6495

While we were waiting for clearance to push-back, this United A320 was passing by


photo img_6496

As soon as we got the approval from the Ground Operations Center, we have started our push back.


photo img_6497

Cargo aircraft at the cargo terminal


photo img_6498

More cargo aircraft


photo img_6499

After a short taxi, we have arrived at the runway and without wait we were set to take-off.


Alaska aircraft at remote stands


photo img_6500

United 787 at a remote stand


photo img_6501

Terminal 7


photo img_6502

Terminal 6


photo img_6503

Terminal 5


photo img_6504

As we were parallel with Terminal 5, we were in the air.


photo img_6505

Terminal 4


photo img_6506

TBIT


photo img_6507

China Airlines 777-300ER passing by


photo img_6508

The new Midfield Satellite Concourse that would open soon


photo img_6509

Some wide-bodies were parked at remote stands. I don't know the reason but a China Southern A380 was there as well.


photo img_6510

Some photos after takeoff


photo img_6511photo img_6512

After a U turn in the air, we were heading eastbound.


photo img_6513photo img_6514

After a while, service had started with snacks and beverages. Here is the snack bag that was provided.


photo img_6515

Here is the content. A stroopwafel, a bag of pretzels, a bottle of water and a hand sanitizing wipe.


photo img_6516

As a drink, I've opted for a hot chocolate


photo img_6517photo img_6518

About 20 minutes later the cabin crew came to collect trash and I've asked if they had blankets as I would sleep, the cabin crew told me that they didn't have blankets loaded but could heat up the cabin if I was cold. I thanked her as my initial intention to increase my comfort rather than changing the cabin temperature which was decent.


Surprisingly, I woke up just after the seatbelt signs have turned on for landing and about a few minutes later we had already touched down at IAD.


photo img_6519

United 777 at Terminal D


photo img_6521

After a short taxi, we were going to park at gate D1


photo img_6522

Next to another United 737-900ER


photo img_6524

According to United protocol, deboarding was made row-by-row, however, as I experienced with United in the past, the announcements were really fast as passengers sitting in the front EconomyPlus rows were still in the aisle gathering their belongings from the overhead lockers while passengers seating in rows behind the exit rows were allowed to disembark the aircraft.


photo img_6525

WASHINGTON DULLES AIRPORT - IAD


After arriving at the United C/D Terminal in IAD, I've headed to the AirTrain station to head to the main building.


photo img_6526

By the way, here are the remaining departures of the day


photo img_6527

The terminal was really quiet that Sunday late-evening


photo img_6528

As well as the AirTrain station


photo img_6531

A shot from the AirTrain


photo img_6532

After arriving at the main building, I've decided to head towards the bus stop as I would head to central Washington DC.


photo img_6533

However, as the next 5A bus to the city was about 1h10mins later, I decided to sit at one of the empty seating areas at the airport and spend time. I was not in a rush so I didn't want to pay for an Uber/Lyft or a taxi against riding the free-of-charge bus.


photo img_6534

While it was closer to the buses departure time, I left the terminal


photo img_6535

And boarded the bus pictured below.


photo img_6536

After I left the airport, this Flight-Report series has come to an end.
I hope you enjoyed reading this US domestic series.
Thanks for reading and hope to see you in another Flight-Report. 


Next Report:


I would give you a hint that more US domestic flight reports would come soon, as well as domestic flights within Turkey and some international flights including transatlantic ones. For now, I would only give a hint of the next report. 

See more

Verdict

United

7.1/10
Cabin8.0
Cabin crew8.0
Entertainment/wifi8.5
Meal/catering4.0

United Club

7.2/10
Comfort8.0
Meal/catering6.5
Entertainment/wifi7.5
Services7.0

Los Angeles - LAX

8.0/10
Efficiency8.5
Access8.0
Services7.5
Cleanliness8.0

Washington - IAD

7.1/10
Efficiency7.5
Access7.0
Services7.0
Cleanliness7.0

Conclusion

As I'm behind of my posting schedule, I'll skip the conclusion part for this review. If you have further questions, please don't hesitate to write a comment below.

Information on the route Los Angeles (LAX) Washington (IAD)

5 Comments

  • Comment 572600 by
    Leadership TEAM GOLD 5136 Comments

    And you were not done on that day, one more flight! Thankfully you got 3 seats for yourself.
    The rule of LA regarding consumption of food and drinks is pretty idiotic if you ask me...
    Seeing the TBIT with 777/350 only make me sad, the famous view of diverse lined-up A380 was spectacular and is no more :(
    I see that frequency of public transport in Washington is still as bad as I remember, having to wait 1:10 is ridiculous, at least it was free.
    Thank you again for sharing these reports with us in these tough times.

    • Comment 572610 by
      ISTFlyer GOLD AUTHOR 360 Comments

      Hi again,

      And you were not done on that day, one more flight! Thankfully you got 3 seats for yourself.

      - I needed to be in DC the following week ( this flight was on a Sunday ) and on Monday, I have received the message that some important in-person meetings in my schedule were postponed to January due to unforeseen reasons ( someone got COVID probably, but they didn't tell that ) so I could have stayed more in California which definitely has better weather.
      The rule of LA regarding consumption of food and drinks is pretty idiotic if you ask me...

      - I am currently in the LH SEN Lounge in FRA and there is a much idiotic rule that all food is take-away and you could only eat it outside the lounge at the public area. However, at this time you could eat & drink food inside the UA Club in LAX as that stupid rule is not there anymore.
      Seeing the TBIT with 777/350 only make me sad, the famous view of diverse lined-up A380 was spectacular and is no more :(

      - Same it's sad, however, I think that A380's still have a chance to return if the demand increases. The slots in LAX would still be limited when travel recovers and airlines would need high-density aircrafts.
      I see that frequency of public transport in Washington is still as bad as I remember, having to wait 1:10 is ridiculous, at least it was free.

      - The wait that day was boring but at least I have competed some things that I needed to do on my computer while waiting for the bus.
      Thank you again for sharing these reports with us in these tough times.

      - You're very welcome and stay tuned for more reports in the near future.

      • Comment 572619 by
        KévinDC TEAM SILVER 5511 Comments

        The rule of LA regarding consumption of food and drinks is pretty idiotic if you ask me...

        Yeah, that was a rule only in California at the time (not just LAX) as part of the CA government's Covid lockdown measures, which ended late January. The confusing thing in the US is each State has different Covid-measures in place and some States basically have none...makes it very complicated to know what to expect when flying.

  • Comment 572620 by
    KévinDC TEAM SILVER 5511 Comments

    Hey ISTFlyer, Mixing it up with *A and OW mileage/segment runs I see ! For those who could fly late 2020, status was (and still is) easier to obtain, so definitely possible to grab status on multiple alliances.

    Good thing you were able to grab some food before the flight because this is a long flight to just get a snack bag and a bottle of water. The bag is basically the same on all US3 carriers, though UA's may be a little better with the stroopwaffles. It would be nice if the US3 brought back some kind of paid food service on board for longer flights like this in Economy--at least a pre-order option. I'm flying LAX-DCA in Y with my 2 year old in a few days as it doesn't look like upgrades will clear--both cabins are completely full (at least based on seat maps), so I'll have to stock up on snacks for the ride, especially for the kid.

    Thanks for sharing!

    • Comment 572632 by
      ISTFlyer GOLD AUTHOR 360 Comments

      Hi Kévin and welcome to this report,

      For those who could fly late 2020, status was (and still is) easier to obtain, so definitely possible to grab status on multiple alliances.

      - Indeed, I also tried SkyTeam but with Delta reducing DF capacity to 50%, the fares were not great and unfortunately FlyingBlue has ended their double XP promo on 31 December 2020.
      Good thing you were able to grab some food before the flight because this is a long flight to just get a snack bag and a bottle of water. The bag is basically the same on all US3 carriers, though UA's may be a little better with the stroopwaffles.

      - UA's stroopwafels are much better than AA's pretzels and Biscoff's so I'll agree with your comment. I was also happy that the UA Club had some OK'ish kind of food otherwise, there weren't that much options downstairs other than junk food.
      It would be nice if the US3 brought back some kind of paid food service on board for longer flights like this in Economy--at least a pre-order option.

      - Alaska Airlines is doing this, however, if I'm not wrong, the only pre-order option is a fruit&cheese plate so it doesn't count as an actual meal but an aperitif. It would be also nice to see the US3 brining back some paid food service.
      I'm flying LAX-DCA in Y with my 2 year old in a few days as it doesn't look like upgrades will clear--both cabins are completely full (at least based on seat maps), so I'll have to stock up on snacks for the ride, especially for the kid.

      - Assuming that you're flying on AA, still if you were seated in Domestic First, you might need to bring some snacks for your kid; it's really sad to see the US aviation industry having the worse inflight service compared to other developed countries and regions but that's the reality. By the way, I have flown that route in Y on AA in January and they offered me a $162 discounted upgrade at OLCI which I didn't take. If you're lucky you might get these discounted offers during OLCI but be aware that they disappear at some time so you need to act fast.

      Once again thanks for your comment and hope to see you in another report.

Login to post a comment.