Review of SWISS flight Zurich Los Angeles in Business

Airline SWISS
Flight LX40
Class Business
Seat 8A
Aircraft Airbus A340-300
Flight time 11:40
Take-off 29 Aug 14, 13:45
Arrival at 29 Aug 14, 16:25
LX   #32 out of 121 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 745 reviews
jollygiant
By 11389
Published on 18th September 2014
You will notice in the photos below that, once again, I had the displeasure of experiencing LAX's gate 123 for my flight from LAX-ZRH……just as I did in my recent flight report for my THAI Airways flight to Bangkok - which you can view here: http://flight-report.com/en/report-6316.html (and once again, they had plenty of new gates available at LAX's recently renovated Tom Bradley International Terminal). What an unpleasant coincidence that was. However, LAX is making great strides to become a relevant and modern world-class airport, and it shows with their efforts in the Tom Bradley International Terminal. The dining concessions have vastly improved (a bit pricey, but it's not a surprise since the terminal's retail offerings are very much on the high-end……so economically, there's parity when it comes to dining).

Upgrading to SWISS's Business Class using United Airlines' Mileage Plus miles was a breeze (once my Economy fare code was adjusted). One note: SWISS requires at least 24 hours prior to your flight in order to process next class upgrades. If you are close to the 24 hour period and happen to be traveling in Europe during a time period when United's U.S. Star Alliance desk (which processes these upgrades) happens to be closed, please telephone the regional United Mileage Plus desk which will be open in your local timezone and can process your upgrade within 5 minutes: https://www.united.com/web/en-us/content/contact/reservations/europe.aspx

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Enjoying the aesthetics of LAX's new Tom Bradley International Terminal Great Hall (the original terminal was a hot mess less than 2 years ago).

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I love how LAX has LED artwork that's relevant to the flights departing - like this one which highlights my destination (Zurich).

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This was my first time using this Travelpro Maxlight 3 rollaboard suitcase - which was very easy to roll throughout the duration of my trip (no stress on my arms at all). http://www.travelpro.com

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Boarding my flight to Zurich through LAX's dreaded gate 123. I will be SO glad when the airport eliminates this gate within the next 18 months.

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Approaching Zurich.


Now for my flight from Zurich to Los Angeles….

Once I arrived at Zurich Airport aboard a Swiss Rail System train (from Martigny; you can view my trip report here: http://andiamo.tv/blog/?p=913), the central hall was so jammed full of people, I was immediately happy that I didn't need to suffer through that rigamarole, as the SWISS Business Class lines were empty. From the moment I checked-in with the cheery SWISS agent and provided my 2 bags (one of which was 60 lbs), I was on my way to the lounge (8 minutes from the time I exited the train to the time I received the boarding pass for my flight). Now, navigating Zurich Airport can be a bit tricky, so I strongly suggest that you get as much clarity as possible regarding gate & lounge locations before you walk away from the check-in counter.

After taking a fairly long walk to reach security, I entered the relatively short priority line (the Economy line was stupid long) and once I reached the bins the security representative queried me about computers, tablets and such in my bag - and since I had an iPad, it had to be removed from my carry-on luggage and placed in the funky shoe bin (I was shocked that Zurich Airport screens tablets - this is unheard of in the U.S. - on the other hand, you can cruise through security at Zurich Airport with shoes on). From there I decided to head to the Panorama Lounge (which is closer to the E gates and beyond Passport Control….which doesn't have a priority lane btw….) - although, it's not a SWISS-operated lounge, so please keep that in mind: This lounge is busy and isn't an exclusive club for SWISS passengers (food is just OK - it's not SWISS, so there certainly nothing to be effusive about at all). However, the view is great - and on non-rainy days AvGeeks can lounge on the outdoor terrace and watch aircraft tarmac movements.

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Food in the Panorama Lounge.

The SWISS check-in agent advised me to be at the gate 30 minutes before flight departure since there would be one additionally passport check at the gate. This time, there was a priority lane and I was VERY thankful for that since the lines for Economy were moving at a snail's pace.

Once my flight was called, I boarded the aircraft (only one jetway for both classes was used….even though another jetway was available, but not connected to the aircraft) and the wonderful SWISS Premium service began once I arrived at my comfortable throne seat. My jacket was gathered by a lovely flight attendant and I was offered a choice of fresh orange juice, water or champagne as my pre-departure beverage (I opted for juice & water since I was very dry & thirsty for some unknown reason).

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Boarding aircraft

My flight departed on-time, but the takeoff was about 20 minutes late due to SWISS's rush hour departures at Zurich Airport. About 35 minutes after takeoff, SWISS's amiable inflight service began. So you can witness what I experienced, please view the following video:



Also, please view the video of my visit to Switzerland:



Special thanks to Dirk Hebel for permission to use his photo of this aircraft as my cover photo. Please visit his Planespotter page here http://www.planespotters.net/Aviation_Photos/search.php'tag=Dirk+P.+Hebel
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Verdict

SWISS

8.9/10
Cabin10.0
Cabin crew10.0
Entertainment/wifi5.5
Meal/catering10.0

Independent Panorama

2.5/10
Comfort2.0
Meal/catering2.0
Entertainment/wifi4.0
Services2.0

Zurich - ZRH

5.6/10
Efficiency3.0
Access6.0
Services6.0
Cleanliness7.5

Los Angeles - LAX

7.4/10
Efficiency8.5
Access7.0
Services7.0
Cleanliness7.0

Conclusion

Overall, SWISS's Business Class is fantastic. I have no complaints with their premium services on the ground or in the air. I'm sure the airline will continue to be a fave for non-stops between U.S. cities and Zurich but I wish the airline's parent would be more considerate of those who are taller and must endure a non-premium service with SWISS (and no, exit rows don't work - you lose hip room in these already very narrow seats). Food catering on SWISS is very much on-par with many premium Asian carriers, so SWISS get high marks from me in this area. They are very thoughtful with their monthly guest chef / regional cuisine on long-haul flights from Zurich: Fresh ingredients, conscious selection of meats and wine selections and even Mövenpick ice cream mid-flight, all make for a most pleasant in-flight experience. I haven't seen such attention to in-flight cuisine since I last flew Hawaiian Airlines' First Class for vacation. On that note, if you happen to fly between the Mainland U.S. and Hawaii, don't bother flying other airlines....because they just don't get it.

The Business Class seating for this SWISS flight was especially comfortable and I found myself soundly dozing off between meals. The inflight entertainment was fine, but for me, this flight was less about being entertained and more about resting. I did notice that the screens were a bit dated and they didn't have the rich resolution of modern IFE systems, but I think this had everything to do with the overall age of the aircraft. Hopefully, Lufthansa will provide SWISS with equipment upgrades soon (as it has done with its own brand) so that SWISS isn't conscripted to fly a fleet of aging & fuel wasting aircraft. Perhaps a fleet of 4-class A350's (replacing all of the A340's) should be considered. One hopes that Lufthansa will make considerable efforts to enhance SWISS's brand.

Information on the route Zurich (ZRH) Los Angeles (LAX)

The contributors of Flight-Report published 6 reviews of 1 airlines on the route Zurich (ZRH) → Los Angeles (LAX).


Useful

The airline with the best average rating is SWISS with 7.8/10.

The average flight time is 12 hours and 15 minutes.

  More information

9 Comments

  • Comment 118661 by
    directorphilip2 82 Comments

    good report thanks

  • Comment 118726 by
    SKYTEAMCHC GOLD 8232 Comments

    Thanks for your post although I would have loved to see more pictures of the cabin, catering etc. even if your video show it all !.
    Quite a nice flight with what seems to be a very good meal and service. As usual Swiss crews get a very good grade on Long Haul !
    Thanks again for sharing

  • Comment 118727 by
    SKYTEAMCHC GOLD 8232 Comments

    Thanks for your post although I would have loved to see more pictures of the cabin, catering etc. even if your video shows it all !.
    Quite a nice flight with what seems to be a very good meal and service. As usual Swiss crews get a very good grade on Long Haul !
    Thanks again for sharing and hoping to see your next Flight reports ;-)

    • Comment 302171 by
      jollygiant AUTHOR 51 Comments

      Thank you very much for your comment. I'm glad that you enjoyed my flight report. Yes, I am aware of the lack of photos for the flight - apologies for that. One thing I stated in the report that the flight was, for me, about rest (as my journey / schedule throughout Switzerland was very busy, and literally, the trip wore me out - not in a bad way though). Honestly, it's a wonder that I was able to stay awake long enough to shoot the video for the takeoff. Fortunately, the video suffices.

  • Comment 118761 by
    wifey99999999 2 Comments

    How does the mileage upgrade on Swiss flight (from economy to business) using United miles work?

    I have a bunch of united miles, and plan to use on a trip to Europe later this month.

    Do you have to book a full economy fare to do the mileage upgrade? And how did you find out the upgrade availability? I don't want to book a flight only to find out upgrade is not available on that flight. Based on your comment about your upgrade process being a breeze, it sounds as if the upgrade can be done on any flight, and you don't even have to look up the upgrade availability.

    • Comment 302225 by
      jollygiant AUTHOR 51 Comments

      Your SWISS Econ ticket needs to be either Y or B fare codes in order to upgrade to SWISS Business (you need a minimum of 25K (each way) United Mileage Plus miles).

      Contact United's Mileage Plus desk, provide your SWISS ticket number and United mileage info, they will then verify availability and process your upgrade within 5 minutes with SWISS directly (this is the breeze I was referring to as it could take up to 48 hours to process upgrades with other Star Alliance partners - this is info as per United).

      I hope this helps.

    • Comment 302231 by
      wifey99999999 2 Comments

      If the upgrade availability is unavailable for the swiss flight you booked, then you are stuck in economy? Isn't it kind of risky to book the more expensive Y/B fare without knowing 100% certainty if the upgrade can be granted?

      By the way, in order to book Y or B fare on Lufthansa or Swiss website, you would select the Economy Flex option, right?

      I have a trip coming up, and want to use my united miles, but I am unsure if I should buy the most expensive economy ticket without knowing upgrade availability is there for my flights. Is there any way to check the upgrade availability before making the purchase?

    • Comment 302236 by
      jollygiant AUTHOR 51 Comments

      You raise a very good point. I would certainly recommend telephoning SWISS to inquire about upgrade availability before purchasing the Y or B code tickets. If you don't, you run the risk of being stuck with a more expensive ticket.

      In my case, my upgrade occurred mid-trip (as I was told that SWISS's Economy Class was roomy before my flight from LAX, and now we know that information is false - at least for a tall person). While in Switzerland, I contacted United (Mileage Plus) and they confirmed both SWISS availability and procured the upgrade. So if you (or any reader) find yourself in my mid-trip scenario, but you have a lower fare code class with SWISS, you will need to pay the fare difference to SWISS before contacting United (SWISS will be able to inform you during that telephone call if upgrade seats are available in Business).

      To your question about SWISS Economy Flex: Yes, that is the option you need to select. However, please call SWISS first to confirm that they haven't recently amended the fare code option for Economy Flex to include a random fare code which you can't upgrade from.

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