Review of ANA flight Singapore Tokyo in Economy

Airline ANA
Flight NH804
Class Economy
Seat 27K
Aircraft Boeing 787-8
Flight time 07:05
Take-off 30 Nov 17, 00:40
Arrival at 30 Nov 17, 08:45
NH   #21 out of 122 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 147 reviews
AXY2002
By 1118
Published on 12th June 2018

Introduction


This is the flight review on my (not so) recent trip to Japan with my family. I would be taking four flights for this trip:
SIN-NRT - ANA - B788 - (you are here)
NRT-CTS - ANA - B738 - Here
CTS-NRT - ANA - B738 - Here
NRT-SIN - ANA - B789 - Here
This is my first time flying on ANA so I was pretty excited to try out their in flight service.

Arrived at Changi Airport very early, about 3-4 hours before my flight. Hence, check-in was empty and we completed check-in and immigration in less than 20 minutes. I think i just spent the remaining time shopping around Changi's impressive selection of shops.
photo check in


Departure


I went to the gate rather early to fill up the immigration form. Boarding gate started to fill up and boarding started late but we still manage to depart on time :)
*

My first impression once onboard was that this aircraft seemed a lot shorter(in terms of cabin height), at least compared to B777s and B789. The blue seats seem to make everything look cheaper but seats were not too bad. Legroom was adequate and IFE was responsive and had a huge selection of entertainment options. The only downside was the fact that headset was given in a unprofessionally looking plastic bag(I think it's just my seat as the other pax seem not to have the same problem). Ido like the mood lighting thought, both at the gate on onboard.


Cruise


Shorty after take off, cabin crew came around to serve a snack. This is a nice touch from ANA, compared to SQ where on 6 hour flight to Japan, only a meal is served. The last time i flew SQ to Japan was quite some years ago so if the service has changed please do tell me. As for the snack served, the taste was ordinary, not nice but not awful either. However, I should point out that the chips was very delicious. The bottle of water was nice as it kept me hydrated throughout the flight without having to visit the galley or trouble the cabin crew every time I wanted a drink.


I fell asleep for 2-3 hours and woke up just as the sun was rising.


Checking out the lavatory before breakfast. It was kept clean and did not smell(remarkable considering we were nearing the end of the flight).
photo toiletphoto toilet 2

For breakfast service, there were two meal options, Japanese and Western:
a)Porridge with wood ear mushroom
b)Omelet with sausage and potato
Each meal came with fruits, cold noodles, yogurt. Bread was only given to passenger that selected the western option(set B). I selected the Western option. The sausage was slightly bland but the omelet and hash brown was delicious. The meal was fine in general.
photo meal 1photo meal 2

Arrival


More spectacular views during descent and a souvenir was given to every child onboard.
photo sr7photo gift

Landed at NRT on time, concluding an enjoyable first flight with ANA.
photo aircraft nrt
See more

Verdict

ANA

9.0/10
Cabin9.0
Cabin crew9.0
Entertainment9.0
Meal/catering9.0

Singapore - SIN

9.9/10
Efficiency10.0
Access10.0
Services10.0
Cleanliness9.5

Tokyo - NRT

9.0/10
Efficiency8.0
Access10.0
Services9.0
Cleanliness9.0

Conclusion

The flight was very enjoyable and crew were very professional. I think the fact that ANA serves a snack box instead of just a packet of peanuts gives it a large advantage over SQ. The flight time is also ideal as we get to sleep onboard and arrive in Japan with one entire day ahead of us.

Informations on the route Singapore (SIN) Tokyo (NRT)

2 Comments

  • Comment 449798 by
    nechus SILVER 511 Comments

    Hi, Axy!

    > Arrived at Changi Airport very early, about 3-4 hours before my flight. Hence, check-in was empty and we completed check-in and immigration in less than 20 minutes
    This is a display of oriental wisdom that we all should imitate!

    > i just spent the remaining time shopping around Changi's impressive selection of shops
    More wisdom! :D

    > The blue seats seem to make everything look cheaper
    I had exactly the same impression when flying LATAM, also on a 787. They have different seat colors for different sections: green, blue and red, and such LOUD colors give the cabin a very cheap look, as you say.

    > headset was given in a unprofessionally looking plastic bag
    At first I thought "Hey, what else could you expect when flying on Y." But then I saw the photo and... YUCK! You're right! That bag doesn't even meet LATAM's low standards!!

    > The bottle of water was nice as it kept me hydrated throughout the flight without having to visit the galley
    Just stay away from tap water on airplanes!! > http://www.safebee.com/travel/it-safe-drink-water-plane

    > I selected the Western option
    Looks delicious!

    > a souvenir was given to every child onboard.
    Wow! I would say "One for my nephew, please!" (I don't have a nephew) XD

    A very enjoyable report. Thanks for sharing!

    • Comment 449821 by
      AXY2002 AUTHOR 1 Comments

      Hi Nechus! Thank You for your comment. Indeed blue seems to be a favourite seat colour among airlines. As for the headset, it could have been because this flight only had a short 1+ hour turnaround hence the substandard job. Nonetheless, it was still an enjoyable flight.

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