Review of Thai Airways flight Bangkok Chennai in Business

Airline Thai Airways
Flight TG337
Class Business
Seat 15A
Aircraft Boeing 777-300
Flight time 03:35
Take-off 01 Jul 18, 22:25
Arrival at 02 Jul 18, 00:30
TG   #11 out of 133 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 340 reviews
Blazingburst2016
By SILVER 1249
Published on 14th November 2018
Sawasdee to the Thai Airways B777-300 Business class review from Bangkok Suvarnabhumi to Chennai International.
I travelled with Thai on the same route in Economy last year. Check out my review with the link
link

I was going back to India after a wonderfull 2 years living in Shanghai, China.

My route
Thai Airways B777-300ER Business Class Shanghai Pudong to Bangkok Suvarnabhumi ( Coming Soon)
Thai Airways B777-300 Business Class Bangkok Suvarnabhumi to Chennai (You are Here)

I arrived from Shanghai and i quickly cleared security and entered the Royal orchid lounge.
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The lounge had a good selection of drinks and food and comfy seats. The only problem for me was it was too crowded and congested. The lounge offers wi-fi and even Showers. I unfortunately did not have a lot of time in the lounge because my incoming flight was delayed.
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The departure board for tonight

A statue that is located right after immigration
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I left the lounge and i went to the gate
Bangkok has this system where you can check your ticket and then have a seat in the waiting area. I personally like this idea because it would take less time to board the aircraft. The only disadvantage is that there is sometimes not enough seats.

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Our aircraft for tonight

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Boarding soon began with business class passengers being called first to board.

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Will not be taking the economy class corridor today : )
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Our seat for tonight.
The aircraft is equipped with 34 business class seats and 330 Economy class seats.
The seat is angle lie seat not Lie flat and has a recline of 163 degrees.
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The tray table comes out from the sides
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Soon they served piping hot towels
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The seat had a headphone which was not noice cancelling and they were broken. I asked for a replacement and that one was also broken and when the third headphone came, the flight attendants waited for me to test the headphones it said to be working but later on in the flight ,that also stopped working. The flight attendants were so dissapointed.
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The boarding pass in Thai Airways unique on its own way. Most of the boarding passes of star alliance members are not boring (Except for ANA, I dont like ANA boarding passes)
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The blanket and that smelled fresh
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The seat controls
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The old remote
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The reading light
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Divider for privacy
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Universal power outlet
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They came around with pre departure drinks . I chose apple juice with which i got the signature Thai Airways flower.
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Soon it was time for departure



The cabin lights were switched off

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Soon we took off and the sparkling Bangkok was visible

The menu


Few minutes after departure the food service began. I am a vegetarian so i took the special vegetarian option. I was surprised It was served in a tray, that is very unusual in Business class. The food was, in my opinion , not that good. Thai Airways needs a lot of improvements in the special meals.
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They also distributed some drinks. I chose coke
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The contents of the literature section


I watched some movies, got some sleep and then landed in Chennai International Airport. Our neighbours would be an AirAsia A320 from Kuala Lumpur and a Jet Airways A330-300 from Paris Charles de Gualle


The arrival board is packed with international flights at night.
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This is the end of a 2 year long Journey from China and a start of a new Chapter.

Thank You for reading my trip report. PLease check out some of my other trip -reports like:

Air India B787-8 Economy Class Shanghai Pudong - Delhi
link

China Eastern B777-300ER Economy Class Shanghai Pudong - New York
link

Lufthansa A330-300 Business Class Chennai - Frankfurt
link

ANA B787-8 Economy Class Shanghai - Tokyo
link
See more

Verdict

Thai Airways

6.3/10
Cabin7.0
Cabin crew6.5
Entertainment/wifi6.0
Meal/catering5.5

Thai Airways Royal Silk Lounge At Concourse D

8.3/10
Comfort7.5
Meal/catering9.0
Entertainment/wifi8.0
Services8.5

Bangkok - BKK

8.0/10
Efficiency8.5
Access9.0
Services7.5
Cleanliness7.0

Chennai - MAA

5.5/10
Efficiency6.0
Access4.5
Services4.5
Cleanliness7.0

Conclusion

Thai Airways Short Haul Business class product is decent . I would certainly not travel Long Haul in this aircraft. They do use this aircraft for long Haul to Australia( Sometimes) and even use the B747 ( which has the same product) on the routes. The only good thing about Thai Airways is the price, they have cheap prices to east Asia and that is the only reason why I chose Thai Airways. It would be much better if Thai Airways are going to renew their fleet. Half the seats on the business class cabin and Economy Class were broken. During boarding there was a constant movement of people from the seats. My previous flight on Thai Airways(Economy)had a broken IFE. If Thai Airways does not have a proper functional seat, I might just choose a low-cost carrier (Air Asia ) the next time I travel.

Information on the route Bangkok (BKK) Chennai (MAA)

The contributors of Flight-Report published 3 reviews of 2 airlines on the route Bangkok (BKK) → Chennai (MAA).


Useful

The airline with the best average rating is Thai Airways with 8.2/10.

The average flight time is 3 hours and 25 minutes.

  More information

2 Comments

  • Comment 475756 by
    KévinDC TEAM GOLD 4948 Comments

    Hi Blazingburst2016, thanks for sharing this review of TG's old 773 Business class. It is a decent cabin experience for a 3 hour short/medium-haul flight, but you're right that it would be unpleasant for long-haul. Luckily, I think TG only run these 773s on regional routes. TG's main problem is their inconsistent hard products, especially in Business. Thanks for sharing!

  • Comment 475764 by
    STAR-ALLIANCE-FLYER 47 Comments

    Man, why not try SQ lounge right opposite to Gate D7? Or Eva Air Lounge @ BKK? The Food, comfort ARE MUCH BETTER than what you had onboard the planes:))

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