Review of Citilink Indonesia flight Surabaya → Jakarta in Economy

Conclusion

Citilink Indonesia as a low cost carrier subsiadiary of Garuda Indonesia founded on 2001 and several time ups and downs before its currents operations. I still remember back when QG's livery still flower and colouful ones on BDO-BTH route with Boeing 737 classic series and I do more impressed with their services back that time, I mean currents services is just a dull LCCs service without any kind of inovation and so. Citilink probably won't be my first choices for flight if you can get another and also better inflight services for sure unless they're giving me another US$50 to vacational destination that's QG's have.

6 Comments

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  marathon GOLD 10137 Comments 2015-10-25 01:45:50

  Wikipedia helped me remember the meaning of Umrah (pilgrimage to Mecca at times other than the Hajj).
  When you fly low cost, you get a low-cost BP, right ?
  50% load ? It must be a typo; it looks more like 5% :)
  
  Some suggestions for next report:
  The pictures in this report are 800 pixels wide; 1024 pixels would fit better in the website's page.
  The narrative should be above the picture it comments, not below like in a book, to save scrolling back and forth.
  My feeling is that centered text should be used for short titles only like View from my room.
  The quality of the pictures (with a smartphone ?) is at times just enough.
  Yes, there are some English errors (low cost, not low coast), but they are no big deal from my non-native speaker's point of view.
  
  This being said, this cheerful and comprehensive report is pleasant reading.
  Congratulations for bringing yet another airline in the data base, and welcome among the contributors to the website !
  (Actually, there was already a report on Citylink, but it was posted in French, so you did score a first) 2015-10-25 01:45:50

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  emyrrs AUTHOR 108 Comments 2015-10-25 15:25:28

  Thanks Marathon I made several changes!
  Yes Umra Flight usually chartered by 2 to 5 travel agents to fulfil one A330 or B747.
  Well Imean didi you see a BP from DPS-SUB flight that I found on a seat pocket? Thats one looks so much better compare to the thermal printed BP.
  
  well first row to 12th or 13th were fill with pax tho. so yeah it's around 50% hahaha. I just recently looking to French FR one so I'll say to second flight report for Citilink on this websites :D
  2015-10-25 15:25:28

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  tn92 173 Comments 2015-10-25 07:55:53

  This is my very first flight report here for the very first flight report of Citilink part of Garuda Indonesia group.
  Welcome to this great website! I never knew Citilink is part of the Garuda group - thanks for the info. (:
  
  QG's Boarding pass look like this, so-LCC eh?
  Ah those supermarket style boarding passes - I really don't like them.
  
  Since there's no IFE such as PTV or even dropped down monitor the Flight attendant need to do the manual safety demonstration
  See those advertisements throughout the cabin? Haha those can be the IFE!!
  
  YES super light load, its probably around 50% only, where there's more than 14 row completely empty! Good for me, not so good for them!
  I always have mixed feelings about this kind of flights. As a passenger, I will never complain about having more space. But... It does really look worrying for the airline.
  
  Terminal 1C of CGK try to maintain it's originally design for open airy design, even tho it's kinda hot if you're on board airplane for several hours and welcomed by this kind of temperature.
  I never agreed with the open air design, especially in the HOT and humid climate like ours. (I'm from Singapore)
  
  Thank you for first report full of nice pictures! I am super keen to try your country's flag carrier one day, but just haven't managed to get a chance on them yet. See you soon! 2015-10-25 07:55:53

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  emyrrs AUTHOR 108 Comments 2015-10-25 15:43:22

  Yeah thermal printed BP is just look like a mini market receipt, oh lord please as a LCC Citilink must be receive lots of money from advertisement inside the cabin I guess, from dietary sugar to aromatherapy medicated oil ads. just whirl my eyes
  
  Well, actually I'm not worried about the light loaded happened that flight, 17th July as Eid Mubarak bring lots of so called mudik flight where mostly flight from Jakarta(CGK&HLP) and major big cities sold 100% even when it reach US$150 to US$200 for one way flight on LCC's carrier because they need to go back to their hometown no matter what on Eid Mubarak.
  
  Just for example:
  + Before Eid Mubarak: FROM Jakarta > Surabaya FULL (but) Surabaya > Jakarta NOT SO FULL
  + After Eid Mubarak: FROM Surabaya > Jakarta FULL (but) Jakarta > Surabaya LESS PAX
  
  Yes, actually I'm pretty happy when the CGK airport authorities planning to install AC and cover open space with large windows glass(you can see several AC ducting mounted on the arrival hallway ceiling) but IDK why it'll wait the major renovation I guess.
  
  Garuda is way better of course no doubt, but Citilink need such an improvement in lots of aspect. See Yaa 2015-10-25 15:43:22

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  Mohd Amiruddin 38 Comments 2015-10-25 09:03:00

  Hye. Just want to talk about CGK. Had just been there 3 months ago. Here in our region, we have world-class airport such as Changi, Suvarnabhumi and Kuala Lumpur. Flown with KLM from Kuala Lumpur and to Abu Dhabi with Etihad. To fly to Abu Dhabi I chose to depart from Jakarta as it is a must-visit airport for me.
  What I likes,
  I love the architecture very 'Indonesian', stylish and traditional, where the other regional airport already renovated or rebuild into modern style.
  I love the garden through the whole airport, very nice.
  Airport staffs were everywhere to guide and help you, they might be cannot speak English fluently but they were trying to.
  Airport staffs mostly Indonesians, they were nice and helpful, in KLIA Bangladeshi conquering most of the works, 'are they going to promote KLIA and Malaysia with these people?'
  Immigration clearance was a breeze.
  What I dislikes,
  I will not ever chose to fly to Jakarta anymore as it was killing me when no amenity offered for transit passengers.
  Few WC and they were small! Your trolley even cant go inside, so who is going to take care of your trolley if you're alone?
  The airport is absolutely hot. I think people are allowed to smoke as I saw they were doing so.
  The seats have no backrest and limited.
  I had a 7 hours long transit there, thinking to explore the city but Jakarta is famous for traffic jam or 'macet' in their language. It might be adventurous but it is also bad idea as I arrived there at dawn.
  The muslims prayer room was night market standard.
  Passengers are not allowed to enter the departure hall until their flights is appeared in the flight information screen.
  I expects the airside will be heaven, no they not. Few shops, small WC and limited seats indeed.
  Thats all. Garuda Indonesia the freshly 5* airline is a must-try airline, maybe I will visit CGK again? 2015-10-25 09:03:00

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  emyrrs AUTHOR 108 Comments 2015-10-25 16:01:21

  WoW so sorry to hear that from you bro, T2 for my prespective way better than T1 in terms of behavior of the pax, how the staffs work, more shops and lounges to visit, and yes IDK why Soekarno Hatta Airport (CGK) both of T1 & T2 looks so impressive with their unique Joglo Roof.
  
  and yes when I arrived couple time from international flight the arrival area on T2 welcomed you really warm, literally WARM. Smoking is allowed through some spots marked on Smoking Area and some shops and restaurant like in Starbucks I guess you can smoke cigarettes over there. but on the pick up and drop off point area? well SMOKE FREE sign could translated to you can smoke wherever you want and whenever you want! *joking and reality here* :D
  
  Hope when Garuda move to their new home at T3 CGK it'll be boost the experience of the Garuda. 2015-10-25 16:01:21