Flight-Report

Review of Garuda Indonesia flight Jakarta Batam Island in Economy

Airline Garuda Indonesia
Flight GA154
Class Economy
Seat 25J
Flight time 02:00
Take-off 06 Jan 17, 14:10
Arrival at 06 Jan 17, 16:10
GA   #11 out of 126 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 185 reviews
emyrrs
By 1056
Published on 15th January 2017
Welcome to my second report here at Flight-Report.com!


After a while staying in Jakarta just to visit my father and meet up with friends during new years break from Uni life. Without any exact plan I was invited by my father to go to Batam, Kepulauan Riau Province located north-western part of Indonesia and really close with Singapore, for what? I'm not sure what I'm gonna do at first, but my father have something important to do and we're going home to Bandung thru Batam, so it'll be Jakarta CGK - Batam BTH - Bandung BDO trip, as a kid that grew up to like planes and flew so bad I've no reason to say NO and I do insist to go even I already have train ticket to Bandung on Saturday.

So here we start our journey from nearly at the Central Jakarta to the Soekarno-Hatta International Airport (CGK-WIII) took about 30 to 40ish minute. Driving thru Jakarta's traffic thats not so really bad actually that time .
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The Sedyatmo Toll Road was pretty OK, no traffic at all. So its almost 25 km or about 15 miles journey.
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One of the welcoming scluptures at the aiport by Nyoman Nuarta.
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So since 9th August 2016 Garuda's domestic flight have been moved to the newest terminal expansion of Terminal 3 Soekarno-Hatta International Airport. For sure I was excited for the very first time to actually tried the one of phenomenal jokes about the expectation and the reality of the construction of the new terminal expansion. We need to follow the way to the terminal building!
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The Terminal 3 of SHIA CGK


So here we are!
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The drop-off zones 1 & 2 actually will be for International departures and drop-off zones 3 & 4 currently used for domestic departures.
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To the left of information desk is check-in island A, B, and C for international departures where probably will be ready in this spring who knows, and to the right of information desk is check-in island D, E, and F for domestic departures.
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Right after we printed our boarding passes, we went through the second security check before we went to the gates, lounges, shops, and concession area.
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So the gate 13 was not so far away from the escalator, so I still can try to walk to the end of Terminal 3 or gate 17 and manage to bought a hot vanilla latte at the Starbucks.
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Back to the main hall
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Our plane for the flight? It will be PK-GMZ I guess?
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Boarding Time


Boarding commenced lil bit late from the schedule. View of the gate 13 and the boarding pass.
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Lets walk!
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What I like tho most from Terminal 3, yes the glass wall jet bridge!
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The L1 door, the Flight Service Manager (FSM) in cobalt blue kebaya and one lady in orange kebaya welcoming every pax warmly.
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Skyteam and Boeing Sky Interior sticker so torn out they absolutely need to replace it with the new one!
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Boarding proses took almost 20-ish minute?
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Garuda's Boeing 737-800 seat pitch wasn't so bad for me.
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FSM/Purser announcement.
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Safety video of 737-800 Garuda's
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Taxing to the runway 25L, where its just the opposite side of T3 CGK! The duration of taxing time took us about 15 minutes ish, I wish I seated on the window seat cause we just pass thru T2, T1, Cargo Terminal, and also Garuda Maintenance Facility (GMF AeroAsia).
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Visit Jakarta kida promotions videos while we're taxing to the Runway 25L, right after we're on the runway 25L the plane just full speed to climb to the sky!
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Seat pocket containing safety card, 3 magazines, airsickness bag, and headseat for the PTV IFE. The news paper actually offered right on the cabinet when you boarded by L1 door.
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Since its only about one hour flight there's only one option for lunch that day was nasi goreng (fried rice) with chicken curry if I'm not wrong, to accompany my meal I chose orange juice, and I set the PTV IFE to miss peregrine's home for peculiar children movie.

2nd drink service with Garuda's ads for new route to Mumbai via Bangkok
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Descending.
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Pretty cool cabin mood lighting that cabin crew playing up with.
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Looking outside. Its super close when you can see Barelang Bridge
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The landing was smooth and we parked next to Wings' ATR.
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Lets disembark people!
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Welcome to Batam


Make sure you're at the right airport Hang Nadim International Airport (BTH - WIDD)
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Thanks for the ride and see you when I see you GMZ!
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Arrival area of BTH, Nothings really change here since 2012 I guess.

Fish net? Ahh… the ceiling falling apart since the terminal building aging and the poor maintenance for sure.
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Old split-flap display by Solari di Udine, Italy. As I remember back in 2012 the display was still working well. But now?
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The airport arrival lobby was so crowded.
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Thru the HangTuah Avenue to the Harbourbay area.
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Arrived at the Swiss-Belhotel International Harbourbay Batam.
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My other flight report:
1. Citilink Indonesia QG810 Surabaya (SUB) - Jakarta (CGK)
2. Garuda Indonesia GA154 Jakarta (CGK) - Batam (BTH)
3. Citilink Indonesia QG790 Batam (BTH) - Bandung (BDO)
4. Turkish Airlines TK57 Jakarta (CGK) - Istanbul (IST)
5. Turkish Airlines TK1721 Istanbul (IST) - Berlin (TXL)
6. Turkish Airlines TK1770 Prague (PRG) - Istanbul (IST)
7. Turkish Airlines TK56 Istanbul (IST) - Jakarta (CGK)
8. Lion Air JT646 Surabaya (SUB) - Lombok (LOP)

So this is the end of my report! Thank you for stopping by and reading my report here. I'm sorry for not so clear quality for the pictures since I lost the pictures on my camera. But enjoy it! If you like it push the Like button and if you've something to ask or just to say anything feel free to comment my report!
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Verdict

Garuda Indonesia

9.0/10
Cabin9.0
Cabin crew10.0
In-flight Entertainment8.0
Meal/catering9.0

Jakarta - CGK

7.8/10
Efficiency9.0
Access7.0
Services7.0
Cleanliness8.0

Batam Island - BTH

5.5/10
Efficiency7.5
Access5.0
Services4.0
Cleanliness5.5

Conclusion

Finally I can flew again with Garuda Indonesia on Jakarta (CGK) to Batam (BTH) route. The cabin crew always delivery the best service I could get, their service wasn't so robotic and not so faked with their hospitality, warm, smiles, etc. I was suprised by a Garuda's cabin crew named Sekar whose taking care the front section of the economy class so warm and absolutely delivery best service to the passengers including me where I asked extra napkin/tissue and also she's so patiently guide a mother with infant that seated next to me to guide the mom to use the loop belts or the infant seatbelt without looking so rushed or anything. Even with full pax and only 4 cabin crew onboard they absolutely rock it! Nice Garuda Indonesia!

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4 Comments

  • Comment 382082 by
    anaknegeri 53 Comments

    Nice report, Sir!

    Our flag carrier is always amazing, with their excellent services and comfortable cabin.

    BTW my last trip to Batam was in 2007, and after seeing your pictures, the Hang Nadim Airport shows similar condition with my last trip. The airport needs to be improved.

    • Comment 414169 by
      emyrrs AUTHOR 38 Comments

      Yes indeed! Before this flight I flew on Garuda back on 2015 to Surabaya from Bandung, but my experience wasn't so good with multiple times of delaying and got the non-PTV AVOD IFE is such a down point right after more than 4 hours delayed (pretty rare for Garuda, but yes it happened to me lol). Gosh BTH need to do total revamp from A to Z at their terminal building for seriously. I actually took bunch of pictures on how the management can't manage and maintain the terminal, but if I'm not mistaken they're undergo the renovation bit by bit right now. Good for them...

  • Comment 382152 by
    SKYTEAMCHC TEAM GOLD 6834 Comments

    Thnaks for sharing this report with us. garuda is really an excellent airlines whatever calss you are traveling. The meals looks very good and the Flight Attendants are close to perfection ( like SQ).
    The new terminal seems to be very nice and those large windows are a paradise for spotters.

    • Comment 414170 by
      emyrrs AUTHOR 38 Comments

      Thanks SKYTEAMCHC! Oh well sometimes Garuda's cabin crew still inconsistent with how they delivery the services is. But for sure Garuda is way better now than then in 2000-2009. The new Terminal 3 is nice but its below expectation. Yes, the huge curtain window was super awesome for spotters and really nice to just see everything on the tarmacs

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