Review of Malaysia Airlines flight Manila Kuala Lumpur in Economy

Airline Malaysia Airlines
Flight MH807
Class Economy
Seat 27A
Aircraft Boeing 737-800
Flight time 04:00
Take-off 29 Jul 19, 12:50
Arrival at 29 Jul 19, 16:50
MH   #41 out of 131 Airlines A minimum of 20 Flight-Reports is required in order to appear in the rankings. 179 reviews
CanadianWings
Published on 30th July 2019

INTRODUCTION


After spending six days in the Philippines, it was time to head to my next destination during my 2019 summer break. Today, this FR will cover the Manila to Kuala Lumpur route on Malaysia Airlines. I chose this airline as I have never flown with them before and wanted to see how they are like.


Routing


NINOY AQUINO INTERNATIONAL AIRPORT


Unlike my ANA flight, which arrived at Terminal 3, Malaysia Airlines wasn't one of the airlines that switched terminals due to congestion. Therefore, my flight to Kuala Lumpur departs at Terminal 1 of the MNL airport. 


photo p_20190729_104848_vhdr_on

The check-in line for Malaysia Airlines wasn't that long. The wait was only about 10 minutes and it turns out that the flight was only 65% full. 


photo p_20190729_104819_vhdr_on

Immigration and security weren't too bad either, at least for Foreign Passport holders. Shoes had to be taken off though during the security check, something I haven't seen before at any other airport. After passing through both of those, it was now time to wait for boarding. Unfortunately, the flight was delayed and was now scheduled to leave at 1:10PM, 20 minutes after the original departure time.


photo p_20190729_112312_vhdr_on

Plane-spotting at NAIA 1


To pass the time, I decided to do a bit of plane spotting before boarding. 


Two Philippine Airlines A330s (headed to either Dammam, Doha or Riyadh)


photo p_20190729_112826_vhdr_on

China Southern B737-800 headed to Guangzhou


photo p_20190729_112847_vhdr_on

Thai Airways B777-300ER bound for Bangkok, with a GulfAir B787 behind it.


photo p_20190729_122325_vhdr_on

Another Philippine Airlines A330, with a Cebu Pacific A320 that just landed.


photo p_20190729_113136_vhdr_on

Philippine Airlines A330 and an Asiana B747-400 going to Seoul (Incheon). Asiana is still one of the airlines that uses B747-400s while other airlines have long gone retired them. 


photo p_20190729_121507_vhdr_onphoto p_20190729_121849_vhdr_on

More Philippine Airlines aircraft.


photo p_20190729_113555_vhdr_on

EVA Air B777-300ER headed to Taipei later that afternoon.


photo p_20190729_122344_vhdr_on

BOARDING AND SETTLING IN


Here is my aircraft that was going to be used to Kuala Lumpur. It's a Boeing 737-800 in the special Negaraku livery. Registration 9M-MXS.


photo p_20190729_123813_vhdr_onphoto p_20190729_123827_vhdr_on

Some Malaysia Airlines 737s have no IFE equipped onboard and they often get used not just on domestic flights, but on many regional hops as well, including Manila. There is really no way of knowing if you get on-board entertainment or not until the actual day of your flight. This time, however, the aircraft was equipped with IFE.


photo p_20190729_133936_vhdr_onphoto p_20190729_131806_vhdr_on

Cabin View during boarding. There were a good amount of empty seats on the flight. 


photo p_20190729_134904photo p_20190729_131336_vhdr_on

The flight was already late coming in from Kuala Lumpur, therefore the departure time of this flight was also delayed to 1:30PM. The taxi to the runway also took a long time thanks to other planes landing, taking off or departing around the same time as us. 


Passing by a Japan Airlines B787-9


photo p_20190729_133830_vhdr_on

A Gulf Air B787 ready for departure to Bahrain


photo p_20190729_134109_vhdr_on

Passing by Terminal 2 and 3 of NAIA



The Xiamen Airlines 737 still sits here since the runway overshot almost a year ago.


photo p_20190729_135029photo p_20190729_135034

A Philippine Airlines A350. Notice the British Airways A380 in the hangar as well.


photo p_20190729_135131

TAKEOFF AND INFLIGHT


There wasn't any traffic before us for the takeoff sequence, however there was an A320 landing and we had to wait for that to finish before we were cleared for takeoff. 



Soon after, we were en-route to Kuala Lumpur



The seatbelt sign was switched off, and the cabin crew begun preparations to start the inflight service. Announcements onboard were made in Bahasa Malaysia and English. 


photo p_20190729_140716_vhdr_on

Blankets were already at every seat during boarding, as well as headsets. Pillows were also available on request but I didn't need one.


photo p_20190729_152636photo p_20190729_141826_vhdr_on

Seat pocket contents, which contains an inflight magazine, safety card, airsickness bag and duty-free catalogue.


photo p_20190729_140515_vhdr_on

MEAL SERVICE


I've read reviews about MH online and from what I've heard, on most regional flights, Malaysia Airlines would be simple in their meal services in Economy by the means of a small meal box, which only contained the main course, salted peanuts and a cup of water. I was surprised with the catering on my flight as it was a full meal tray. Drinks were served from a separate cart.


photo p_20190729_143908_vhdr_on

The choices were chicken or fish. By the time the crew got to my row, it was only the fish option left but this was not a problem for me as I'm more of a seafood person. The cabin crew apologized about the meal choices as he didn't want me to feel too disappointed, but I told him it's okay as I preferred the fish anyway. When I told him that, he smiled and even asked "Would you like a second serving of the main course?"
Never have I seen a crew member on any airline be that accommodating to their passengers. I happily agreed to his offer. 


photo p_20190729_143938_vhdr_on

The meal served onboard the flight, with the second serving of the fish to the left of the tray.


photo p_20190729_144030_vhdr_on

After the meals were cleared, I explored the IFE for a bit. There were a good selection of movies, videos and audio programs. The touchscreen worked good, albeit slowly. But usually on flights, I use the remote control for IFE browsing.


photo p_20190729_144048_vhdr_on

The IFE also has information regarding their fleet. 


photo p_20190729_151251_vhdr_on

But the best part about any airline's IFE that I use all the time is flight map!



The seatbelt sign was turned on part-way through the meal service as there was a bit of light chops, which turned moderate for a short while then went back to light turbulence. Hot drinks weren't being served while the seatbelt sign was on so I ordered a Sprite and just asked the crew member to serve my coffee whenever they have time when the seatbelt sign turns off. After the meals were served, I handed my Flight Logbook to one of the crew for them to fill it up.


photo p_20190729_152601

temptations duty-free purchase


Just less than two weeks before my flight, I was browsing through the Temptations website and found something interesting. 


photo screen-shot-2019-07-30-at-111636-pm

I normally don't pre-order as I usually pay with cash during flight and I was going to purchase the item onboard, however it stated that it's not available for inflight purchase and needs to be pre-ordered. Nevertheless, I made the pre-order and was charged MYR225 instead of MYR250, thanks to a special promotion of 10% off if the product was pre-ordered online and the minimum purchase amount was met. 


The item itself was also listed in the Temptations catalogue and I asked the crew member if it were available for inflight purchases. He checked the inventory onboard and told me that it was only my pre-ordered one that was on the flight. However, there were also some other airline logo products that can be bought onboard without having to pre-order it.


photo p_20190729_154834photo p_20190729_154817

The purchased duty-free item from Temptations.


photo p_20190729_160012

Here it is all put together after the flight.



MH IS MALAYSIAN HOSPITALITY


Mid-flight, a crew member came to my seat and inquired about my flight logbook. We then had a short chat about aviation, Malaysia Airlines in general, as well as her career as a cabin crew member. She was delighted to hear that I plan to pursue a career in the aviation industry and was telling me all about the perks and the fun of travelling the world, as well as seeing unique places. She was also proud of being a cabin crew for Malaysia Airlines and has worked for them for over 20 years. Despite the unfortunate incidents that turned the airline's reputation into a path that no other airline wants to go through, the onboard hospitality shown by the cabin crew on this flight has now made Malaysia Airlines my preferred carrier whenever I fly to and from Malaysia. 


After she attended to another passenger, she came back with a bag full of Malaysian souvenirs. I was taken back a little bit as I never expected this to happen, nor did I request for them. She explained each one of the contents in the bag and wished me good luck in my flying endeavours afterwards. 


photo p_20190729_230516_vhdr_onphoto p_20190729_230724_vhdr_on

When my flight logbook was returned to me, the crew member asked if I wanted a flight deck visit after landing, as well as pictures with the flight deck and cabin crew. I agreed and was told to wait till all the last passengers disembarked so that way the pictures can be taken in the cabin without inconveniencing other passengers. Surnames blurred on flight log entry for privacy reasons.


photo p_20190729_232201_vhdr_on-64371

DESCENT AND ARRIVAL


For the rest of the flight, I explored the IFE and took a short, 20 minute nap as they dimmed the lights for passengers to get a chance to rest. 



After about over three hours of turbulence, the seatbelt sign was finally switched off and my coffee was served. However, this was short-lived as it was almost time to prepare for arrival. 


photo p_20190729_164854

The descent into Kuala Lumpur was not too bumpy.


photo screenshot_20190730-102129photo screenshot_20190730-102135

Landed at 5:22PM



ARRIVAL AND FLIGHT DECK VISIT


The aircraft pulled at the gate at 5:27PM, which was 37 minutes late after scheduled arrival.



After all passengers have left the aircraft, the purser directed me to the cockpit, where I met the captain and first officer. He was genuinely interested in my ambition to become a future airline pilot and talked about his career flying for Malaysia Airlines. Afterwards, he took his phone out and we took some pictures of all of us in the flight deck. I also was able to get a shot of the B737-800 flight deck.


photo p_20190729_173443_vhdr_on

After the flight deck visit, the captain then led us back into the cabin who offered to take pictures of me and the wonderful cabin crew. They also were happy to pose a picture for my camera as well. Faces blurred for privacy reasons. 


photo p_20190729_173651-75775

I asked them where they were flying to next, and they said that they were going to Langkawi then back to Kuala Lumpur. Afterwards, we bid our goodbyes. 


One last look at the aircraft that flew me here all the way from Manila.


photo p_20190729_174209_vhdr_on

Afterwards, it was the usual arrival procedures. 


photo p_20190729_174801_vhdr_on

I now have four days to spend here in this beautiful country before flying off to my next destination: Singapore.

See more

Verdict

Malaysia Airlines

8.9/10
Cabin8.5
Cabin crew10.0
Entertainment/wifi8.5
Meal/catering8.5

Manila - MNL

7.0/10
Efficiency7.0
Access6.5
Services7.5
Cleanliness7.0

Kuala Lumpur - KUL

8.2/10
Efficiency8.0
Access8.0
Services8.5
Cleanliness8.5

Conclusion

My first flight on Malaysia Airlines was definitely a flight to remember!
Aircraft was great; it was nice to be flying on the Negaraku livery plane as well.
The tray is a huge improvement over the meal box used in the past for the meal service.
The cabin crews' service and hospitality were the highlight of the trip. Not only were they nice and efficient during service, but they also asked passengers if they needed anything else after serving them with something or just checking on how they are doing. The Malaysian souvenirs were very much appreciated, as well as the flight deck visit.
There is no doubt that my next flight to/from Malaysia will be on Malaysia Airlines. This airline has won a spot on my preferred carriers to fly and I am hoping to fly with them again in the future.
MH really stands for Malaysian Hospitality!

Related

2 Comments

Login to post a comment.