Review of KLM flight Toronto Amsterdam in Business

Airline KLM
Flight KL682
Class Business
Seat 2A
Aircraft Boeing 787-9
Flight time 07:00
Take-off 14 May 18, 17:50
Arrival at 15 May 18, 06:50
KL   #41 out of 72 Airlines A minimum of 10 flight-reports within the past two years is required to appear in the rankings. 820 reviews
Esteban
By GOLD 940
Published on 18th August 2021

Sorry guys, just noticed that I didn't finish this series of an archive from a trip to the US, back in 2018.



Toronto Pearson


I just landed from Montreal and were parked where the arrow is on the below map. We need to go to the circled gate:


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A pretty long walk to there :)


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Pretty long I said :) it was like never ending:


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737-800 bound to Varadero:


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Our plane:


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AC A321 and A330-300:


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More walking:


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The lounge, at least!


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Sky Team lounge Toronto Pearson


We were warmly welcomed but the lounge was almost full. No window space, I found a spot a bit further back.


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Coffee machine:


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Juices:


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Breads:


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Soups (Thai style and mushrooms)


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"real" bread, crackers and crisps:


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The cold buffet:


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Hot dishes:


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Hard drinks:


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Some sweets:


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There are nice chairs along the windows, unfortunately all taken, but it will not stop me from spotting a bit:


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An 124 in distance:


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Long gone now MD88 Delta:


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And missed a lot :(


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Westjet 738:


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AF 772:


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AC Dash 8-Q400:


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AF again:


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321 AC:


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Back to AF:


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This is my lounge snack:


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It was more an early supper than a lounge snack in fact. On KLM.com it was possible to check the menu for the flight and the least I can do is that it wasn't inspiring at all. I decided to eat a bit more than usual in the lounge to compensate, in case of :)


boarding


I left the lounge a bit before official boarding time only to find this … mess:


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People queuing everywhere and no SkyPriority lane to be found.
There it is, in front of the restaurant tables…


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You actually need to queue in the restaurant to get to it. Unbelievable.


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The rest of the lanes:


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It was such a zoo that it was impossible to pre-board wheelchairs first, they were boarded at the end of the process.


the flight


In the jetty:


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Playstation:


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The door:


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The greeting wasn't particularly friendly, not common on KLM.
The 789 business cabin:



My seat:


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The small mirror:


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Champagne as welcome drink:


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The feet box:


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The screen:


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Right view:


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Safety card:


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Glass stowage? :)


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Flight time was expected to be 6H30, too short to sleep and even more on KLM. You'll see why later.


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The IFE first said 7H+ but the captain soon reduced it to 06H30 more or less :)


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The menu:


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Wines & co:


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The food:


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Cocktails:


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The amenity kit: (not to my liking: the color is really sad looking and the content of low quality)


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Jet Airways 773, also long gone:


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AC 773:


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Sunwings 738:


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Rouge, 763:


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LH 744:


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B1900D:


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A380 EK:


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763 AC:


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And take off!


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Beautiful view over Toronto, and the airport of Toronto Bishop:


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Here:


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Downtown Toronto:


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Goodbye :(


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WIFI was supposed to be available but wasn't :(


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The service started 20 minutes after take off with a hot towel:


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And then nothing happens for a while. Time to show you the headset then:


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Remote control:


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Tray table:


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The window:


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30 minutes after take off, the aperitive service starts with some sweet wine and nuts:


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Then nothing happens again for a while…


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After an hour, the tray with the starter is being served:


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With the cutlery:


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It was looking pretty good but it was more or less a plate with all they could stuff on it. Fresh cheese, ham, smoked ham, olive tapenade, atichoke, tomatoes… The side salad was really sad looking and no dressing was offered :(
90 minutes into the flight the hot dish was served. I took the chicken:


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It was … not good at all. Super dry, the sauce was burnt, carrots had no taste, the rice was .. rice. 2H into the flight the tray was cleared and again, nothing happened for a while.
Thirty minutes later the dessert was offered. If you counted well that means, we are 4H before scheduled arrival time:


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Duty free is being offered together with the dessert and coffee service from a separate trolley. I had no interest and made my bed:


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But as you see lights were not yet deemed. 3H into the flight, water was offered for "the night". And eventually the lights were switched off 3H15 after take off. That is ways too long for such a short transatlantic flight. We still have 3H15 to go.

The problem is, KLM usually starts breakfast service … 2H before arrival. I had hope that given the long first service, they might delay it a bit. I am the kind of person not being able to sleep well when there is noise around me, even with a mask and earplugs.

And as per their protocol, service started exactly 2H before landing. Meaning I could have around an hour of sleep. Some would say better than nothing :)

I decided to try the "apple blossom" as hot dish, having no idea what it could be. This is it:


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The breakfast was far better than the dinner, but having eating dinner so close to breakfast, I didn't really felt hungry. Sun is rising:


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Such a beautiful moment:


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Just love it!


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The best moment of every flight:


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Then the traditionnal Delft houses are given:


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At that moment we still had 1H20 to go. KLM could have delayed the service by at least 45'. The only thing to do then is … going back to bed. I am woken up by the announcement that the cabin should be prepared for landing.
Approaching the coast:


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Almost there:


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And arrived:


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EasyJet and Corendon:


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Small Planet A321, also gone :(


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359 Delta:



Last look at my dreamliner:


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See more

Verdict

KLM

5.4/10
Cabin9.0
Cabin crew3.0
Entertainment/wifi7.5
Meal/catering2.0

Air France KLM Lounge

6.0/10
Comfort6.0
Meal/catering6.0
Entertainment/wifi6.0
Services6.0

Toronto - YYZ

6.4/10
Efficiency4.0
Access4.0
Services8.5
Cleanliness9.0

Amsterdam - AMS

6.4/10
Efficiency4.0
Access8.5
Services9.0
Cleanliness4.0

Conclusion

The cabin and the seat are really nice. The crew was just here to do the job, I have not said a word to the purser, even though he was in the aisles from time to time, he didn't took time to interact with the passengers.

No WIFI but the plane was supposed to have it :(

The worst part was the food, the dinner was just terrible.

Boarding was a mess but otherwise Toronto did its job. Amsterdam was ok, lots of passengers in transit meaning queuing at security and passport controls.

The lounge was ok.

Thanks for reading, the final leg will be online soon :)

Information on the route Toronto (YYZ) Amsterdam (AMS)

The contributors of Flight-Report published 8 reviews of 1 airlines on the route Toronto (YYZ) → Amsterdam (AMS).


Useful

The airline with the best average rating is KLM with 7.4/10.

The average flight time is 6 hours and 50 minutes.

  More information

1 Comments

  • Comment 578349 by
    KévinDC TEAM SILVER 5513 Comments

    Nice planespotting at YYZ...wow Jet Airways....blast from the past. In my mind they were already long dead by 2018, but i guess not. So weird to see the new AC livery and 9W in the same report...those feel like they shouldn't coexist haha. Love the updated livery and cabins on the 789s!

    This review seems very representative of a typical KLM long-haul J experience: Consistently fabulous cabin crew, overall solid experience, hit-or-miss food...in this case a total miss.

    The side salad was really sad looking and no dressing was offered :(

    Because who doesn't love just dry lettuce leaves, right? 🤣🤣🤣

    Thanks for sharing!!

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